Centre Européen de la Négociation - Negotiation Skills Training - Consulting & Coaching

DIFF

NEGOTIATING WITH DIFFICULT PEOPLE

Counteracting unfair tactics

BENEFITS OF THE TRAINING

  • In a hostile environment, use tools to return to principled negotiation
  • Avoid falling victim to unfair tactics
  • Develop my ability to manage my stress and emotions
  • Completing my negotiation toolbox with the bypass strategy

OBJECTIVES

  • Bringing the other out of adversarialism and into the same rules of the game
  • Disarming tough negotiators and overcoming the refusal to negotiate
  • Overcoming barriers to cooperation
  • Avoiding the 3 ineffective responses to unfair manoeuvres
  • Unmasking and neutralising bad faith

PREREQUISITE :

STGM, STGM SOC or STGM SANTÉ or STGM A/V(available INTRA)

Important: This training is a reinforcement module and requires a prerequisite. Access to this training is conditioned by the knowledge and mastery of the 7 key elements of the Mutual Gains Strategy, transmitted in our "NEGO 1" modules.

PUBLIC CONCERNED

All professionals in all sectors of activity who have to negotiate in their jobs. We cover the entire field of negotiations, whether commercial, financial, social, managerial, political, geo-political or other.

PROGRAMME

1. Identify the 5 barriers to cooperation and understand the underlying motivations for problematic behaviour

2. Define a response strategy based on the power of surprise

3. Avoid reacting by regaining my balance in the face of destabilisation, by refraining from making decisions in the heat of the moment

4. Disarm the other party by defusing their attack rather than opposing it in order to create an atmosphere of problem solving

5. Changing the rules of the game by introducing the other party to the principles of "Interest-based Negotiation", learning how to neutralise their obstructionist tactics and attacks and to foil their tricks

6. Build a bridge that provides an honourable way out for my interlocutor

7. Use my power to make the other person think, not to bend them

8. Establish and improve my "off-table" solutions

9. Know how to use my alternatives without provoking, to defuse the reaction

10. Turning the opponent into a partner by seeking to overcome the problem together rather than overcoming the other

See more
  • INTER
  • INTRA

DATES IN PARIS 2024

4, 5 April
DIFF 06/24

From June onwards, the course will include an additional day of feedback and will cost €2,480 excluding VAT.

20, 21 June + 27 Sept.
DIFF 06/24
12, 13 Sept. + 15 Nov.
DIFF 09/24
5, 6 Dec. + 14 Feb.
DIFF 12/24

Training based on practical cases,
group exercises and role plays

INCLUDES :

Achievement tests


+ DELIVERY OF THE BOOK

"How to negotiate with difficult people?"


IN PRESENTATION

Sessions for 4 to 12 people (max) :
2 days
+ 1 day of optional feedback

DATES

To be defined together 

Training based on practical cases,
group exercises and role plays

INCLUDES :

Achievement tests


RECOMMENDED BOOK

"How to negotiate with difficult people?"


IN CONNECTION WITH THE TRAINING

Negotiating from a distance: how to stay well connected

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