In our professional environments, we all come across difficult profiles. But how do we deal with these toxic personalities, who undermine trust, slow down decision-making and have a negative impact on the atmosphere at work?

The "Neutralising the 8 toxic personalities: the defusing strategy" training course, offered by the European Negotiation Centre (CEN), gives you the practical keys to :

• Identify the 8 toxic archetypes (anxiety, pessimism, victimhood, passive-aggression, omniscience, executioner, discrimination, condescension)
• Understanding the underlying psychological mechanisms and overcoming cognitive biases
• Manage your emotions when faced with these profiles and effectively defuse their harmful tactics
• Building a healthy and sustainable framework for interaction with clear rules

Using an active method based on case studies and simulations, each participant leaves with a personalised action plan to restore a calm and productive working environment.
Knowing how to manage these personalities will strengthen your leadership and protect the health of your team.

See you soon,

Patrick BAAKLINI

Head of Digital and International Strategy

Direct line: 01 53 53 05 00