The Power of a Positive NO

• Say “No” positively without damaging the relationship.
• Stand firm under pressure while maintaining composure.
• Assert your needs and boundaries confidently without compromise.

• Master the three steps of the “Positive No” approach.
• Say “No” without feeling guilty, uncomfortable, or fearing retaliation.
• Better manage your emotional response, disarm your counterpart, and deliver a “No” they can accept.
• Move beyond traditional approaches: avoid, concede, or attack.
• Balance the tension between asserting your power and preserving your relationships.
• Handle the paradox of these situations: start with a “No” to ultimately reach a “Yes.”

• All professionals, regardless of their sector, who are required to negotiate as part of their role.
  Our programs cover the full spectrum of negotiations including commercial, financial, social, managerial, political, and even geopolitical contexts.

1. Prepare for the “No”

• Manage fears and anger: Overcome internal conflicts and regulate your emotions.
• Clarify what you truly want: Saying no to a request is first and foremost saying yes to your own needs and interests.
• Balance the power dynamic: Remove the other party’s ability to harm you without attacking them.

2. Deliver a “Positive No”

• Disarm the other party: Treat them with respect.
• Assert your interests: Confront constructively, focusing on your own needs.
• Make an acceptable request: Be clear about the behavior you want the other party to change.

3. Transform Reactions: Invite a “Yes”

• Manage your own reactions: Stay composed if the other resists or refuses.
• Use your power constructively: Apply your leverage (BATNA) without provocation.
• Invite a “Yes”: After addressing the power dynamic, open the door to a negotiated solution that meets both parties’ interests and leads to agreement.

At the end of each practical exercise, a theoretical summary is presented, drawing on participants’ experiences to highlight the key processes at each stage.

• Knowledge assessment test

• 100% hands-on training, based on practical cases and simulations.